It's such a critical component in the success of your business. According to today's guest expert, over the next few years, its role is going to increase even further.
An excellent customer experience is something that helps you stand out in your industry and can help you win lifelong customers.
The question you may have at this point is “What can my business do to create a great customer experience?”
We tackle the issue with New York Times best-selling author, Convince and Convert president Jay Baer.
During our conversation, we discuss the importance of customer service, why customers really complain, why you shouldn't ignore haters and the ingredients of a top-notch experience for your clients.
Are you ready to create a great customer experience?
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Today's Guest Expert
Jay Baer is a digital marketer, New York Times best-selling author, and president of Convince and Convert. Dubbed as “the world's most inspirational marketing and customer service keynote speaker”, he has been featured at the industry's top conferences.
Jay is also the creator of the podcasting platform Marketing Podcasts.com and the host of the award-winning show Social Pros Podcast.
He's the author of five books that help you get more customers or keep those you have already earned. His upcoming title – Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Published by Penguin Portfolio, Hug Your Haters – will help you close the gap by reconfiguring your customer service to deliver knockout experiences.
Today, You'll Hear More About
- Jay's upcoming book Hug Your Haters
- Reasons why customers really complain
- Why you shouldn't ignore your haters and why having haters is actually a good thing
- The ingredients of a great customer experience
- Best practices and examples of 5-star customer experience
- @JayBaer (Jay on Twitter)
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